DWOME.com website is owned and managed by Alliance Fashion Trade SRL, based in Bucharest, No 45 Paris Street (Romania).
What personal data we collect and why?
We collect your personal data when you place an order, call our Customer Care team, sign up for our newsletter or browse our website. The data we collect includes details you provide to us, such as your name, address, e-mail and phone number. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
Take your orders, process your payments and deliver the items you have purchased;
Provide any additional services you have requested, such as our marketing communications;
Provide you with help and assistance from our Customer Care team;
Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data to deliver your purchases or other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at at any time.
Who will process your data?
Your personal data will be processed by DWOME as the data controller, and may also be processed by other companies acting under our instructions, in order to deliver your orders. These companies include our local and worldwide shipping suppliers. They will process your data only under our instructions.
Other companies in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.
Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow DWOME to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
How long do we keep your data?
We will not retain your personal data for longer than is necessary, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.dwome.com are retained in accordance with local law, while those data used to send you our marketing communications are retained until you ask to be unsubscribed.
What are your rights regarding your personal data?
Under the Law, you have the right to:
Know what personal data of yours we are processing, where that data came from and how we are using that data;
Ask us to update, correct or supplement the data we hold about you;
Withdraw consent for processing for a specified purpose;
Ask us to delete or erase your data from our systems;
Limit or oppose our processing of your data;
Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.
You can exercise these rights at any time by emailing us at firstname.lastname@example.org or calling at +40 758 055 559
Also, you can unsubscribe at anytime from our newsletter just by one click in the e-mail you receive.
We protect your personal data with specific technical and organisational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.
If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction.
Changes to our policy
Legislative references and useful links
Regulation (EU) 2016/679 general regulation on data protection